Product Use FAQs
Q: What is the minimum amount of water you can boil in the 1L kettle?
A: 10 ounces (300ml) is the least amount of water recommended to boil in the 1L electric kettle.
Q: What is the minimum amount of water you can boil in the 1.7L kettle?
A: 30 ounces (900ml) is the least amount of water recommended to boil in the 1.7L electric kettle.
Q: The temperature display on the Variable Temperature Kettle is fluctuating over/under 10-15 degrees. Is this normal?
A: No, the kettle is defective. Please complete our warranty claim form to receive a replacement.
Q: The kettle never reached more than 93˚ C, either with manual or preset settings. What should I do?
A: If you are at an elevation of 3000 feet or higher, this is normal as water boils at a much lower temperature of 93˚C (199˚F). If you are below 3000 feet, you may have a defective kettle. If this is the case, please complete our warranty claim form to receive a replacement.
Q: What is the clicking sound on my electrical or variable temperature kettle?
A: The clicking is an electrical relay that regulates the temperature of the water.
Product Material and Manufacture FAQs
Q: Are the bases for the 1L and 1.7L variable temperature kettles interchangeable?
Q: Are the bases for the 1L standard and variable temperature kettles interchangeable?
Q: Can you buy a kettle without the electrical base?
A: No, we currently only sell the kettles as a set with the base.
Q: Is the plastic used in the kettles BPA-free?
Q: Why is the kettle leaking near the switch?
A: It is possible it is being overfilled. If not, please complete the warranty claim form to receive a replacement.
Q: Why is my variable temperature kettle not recalling the most recent temperature set point after being unplugged?
A: The kettles manufactured during the first production run do not retain memory when unplugged. If desired, we will replace your first production kettle with a newer model that retains memory.
Q: Why is my kettle display showing HI ERR?
A: This error message indicates that the kettle reached boiling point before reaching the set temperature. This is common in higher elevations. If you are not in a higher altitude, the kettle is likely defective, please fill out the warranty claim form to receive a replacement.
Stovetop Kettle FAQ
Q: What is the diameter of the standard stovetop kettle?
A: Approximately 5 3/4 inches
Q: Is the bottom of the standard stovetop kettle flat?
Q: Is the stovetop kettle suitable for induction?
A: Yes, it can be used with induction, gas or electric stovetops.